Manufacturer, South Asia · Manufacturing · 2025
One connected stack: enquiry to invoice.
Weeks
to live
seconds
enquiry response
1
connected stack
01Context
Enquiries came in on one channel, quotes were drafted in spreadsheets, orders were re-keyed into an operations system and invoices raised separately in accounting. Multiple systems, multiple teams, no single source of truth. The owner wanted one connected stack — and, where it made sense, the first response drafted automatically.
02Approach
- 01
Audited the sales workflow end to end and mapped every hand-off between the customer's tools.
- 02
Built a custom sales portal as the single pane of glass, wired into the customer's own channels.
- 03
Integrated the sales, operations and accounting systems so quotes, orders and invoices flow automatically with a full audit trail.
- 04
Automated first replies and draft quotes from the connected data, with a human approval step on every commitment above a threshold.
03Outcome
One connected stack replaced a set of disconnected tools. The sales team reviews drafts instead of typing from scratch, every order lands in the downstream systems automatically, and the owner finally has a live view of the pipeline.
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